Terms & Conditions
Website Owner & Binding Agreement
These Terms & Conditions ("Terms") govern your access to and use of the website, services, and content provided by Orlune Media ("Orlune Media," "we," "our," or "us").
By accessing our website, booking a consultation, purchasing our services, or otherwise interacting with Orlune Media, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy.
Orlune Media currently provides creative and digital content services, including Video Editing, Social Media Management, Content Writing, and UGC (User-Generated Content) Services. We reserve the right to modify, expand, suspend, or discontinue any of our services at any time without prior notice.
If you do not agree to these Terms, you should not access or use our website or services.
Who Can Use Our Website
By accessing or using the Orlune Media website or purchasing our services, you represent and warrant that:
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You are at least 18 years of age, or the legal age of majority in your jurisdiction.
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You have the legal capacity and authority to enter into a binding agreement.
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If you are using our services on behalf of a business, organization, or other legal entity, you have the authority to bind that entity to these Terms.
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You will use our website and services only for lawful purposes and in compliance with all applicable laws and regulations.
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You will not use our website or services in any way that infringes the rights of others or interferes with the operation or security of our website.
We reserve the right to refuse access to our website or services, or terminate any engagement, if we reasonably believe these Terms have been violated or our services are being used unlawfully, fraudulently, or abusively.
Key Commercial Terms
Purchasing Our Services
Orlune Media offers its services through one-time projects, recurring subscription plans, custom proposals, and consultations. Services may be purchased directly through our website, accepted through a custom price quote, or invoiced by Orlune Media.
All orders are subject to acceptance by Orlune Media. We reserve the right to decline or cancel any order before work begins at our sole discretion.
Payments
Unless otherwise agreed in writing, payment is required before work begins.
Payments may be made through the payment methods available on our website or through invoices issued by Orlune Media.
For custom projects, invoices, or proposals, payment terms will be specified within the applicable quotation or invoice. Failure to make payment by the stated due date may result in delayed delivery, suspension of services, or cancellation of the project.
All prices are listed in United States Dollars (USD) unless otherwise stated.
Subscription Plans
Certain services are offered as recurring monthly subscription plans.
By purchasing a subscription, you authorize recurring payments according to your selected plan until the subscription is cancelled.
Subscription fees are billed in advance for each billing cycle.
Cancellations
You may cancel your subscription at any time through your account or by contacting Orlune Media.
Cancellation will prevent future billing but will not result in a refund for the current billing period. Services included within the active billing period will remain available until the end of that billing cycle unless otherwise agreed.
Price Quotes
Any quotation or proposal provided by Orlune Media is valid only for the period specified within the quotation. If no validity period is stated, the quotation may be withdrawn or revised at any time before acceptance.
Acceptance of a quotation constitutes agreement to these Terms & Conditions and any additional terms included in the quotation.
Pricing Changes
Orlune Media reserves the right to update its pricing, subscription plans, or service offerings at any time. Any pricing changes will apply prospectively and will not affect services already paid for unless otherwise agreed.
Bookings & Scheduling
Orlune Media offers consultations and other appointment-based services through Wix Bookings.
Booking Confirmation
Appointments are confirmed once a booking has been successfully completed and, where applicable, any required payment has been received.
Rescheduling & Cancellation
If you need to reschedule or cancel your appointment, we kindly ask that you do so at least 24 hours before your scheduled appointment whenever possible.
Requests made with less than 24 hours' notice may not be accommodated, depending on availability.
Late Arrivals
If you arrive late for your scheduled appointment, the consultation may be shortened to avoid impacting other scheduled bookings.
If you are more than 15 minutes late without prior notice, Orlune Media reserves the right to treat the appointment as a missed booking.
Missed Appointments (No-Shows)
If you fail to attend your scheduled appointment without prior notice, the appointment may be forfeited. If the consultation was paid, it is generally non-refundable, except where required by law or at Orlune Media's sole discretion.
Changes by Orlune Media
In rare circumstances, Orlune Media may need to reschedule or cancel an appointment due to unforeseen circumstances. If this occurs, we will make reasonable efforts to notify you promptly and arrange a suitable alternative time.
Refunds & Cancellation
Payments made to Orlune Media are generally non-refundable once work has commenced or services have been delivered.
Clients may cancel future subscription renewals at any time. Cancellation will prevent future billing but does not entitle the client to a refund for the current billing period.
Refunds may be considered only in limited circumstances, including where Orlune Media is unable to provide the agreed service due to our own error, failure to commence the project without reasonable cause, or a verified billing mistake.
No refunds will be issued for reasons including, but not limited to:
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A change of mind after purchase.
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Failure to provide required information, materials, approvals, or timely feedback.
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Project delays caused by the client.
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Dissatisfaction after the agreed revision process has been completed.
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Failure to achieve expected business, marketing, or social media results.
For complete details regarding eligibility, cancellations, and refunds, please refer to our Refund Policy, which forms part of these Terms & Conditions.
Intellectual Property
Unless otherwise stated, all content available on the Orlune Media website—including but not limited to text, graphics, logos, branding, designs, images, videos, icons, website layout, downloadable materials, and other content—is the intellectual property of Orlune Media or is used under appropriate license or permission.
This content is protected by applicable copyright, trademark, and other intellectual property laws. You may not copy, reproduce, modify, distribute, publish, sell, license, or otherwise use any part of our website or content without our prior written permission.
Any materials, concepts, templates, workflows, methodologies, strategies, or creative processes developed by Orlune Media remain the intellectual property of Orlune Media unless otherwise agreed in writing.
For client projects, ownership of the final agreed deliverables transfers to the client only after full payment has been received, unless otherwise specified in a separate written agreement. Orlune Media retains ownership of its pre-existing intellectual property, internal processes, templates, tools, and any concepts or materials not included in the final deliverables.
Unauthorized use of Orlune Media's intellectual property may result in legal action to the fullest extent permitted by applicable law.
Right to Suspend or Terminate Accounts
If you create an account or use the Members Area on the Orlune Media website, you are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.
Orlune Media reserves the right to suspend, restrict, or permanently terminate any user account, or limit access to our website or services, at our sole discretion, if we reasonably believe that you have:
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Violated these Terms & Conditions.
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Provided false, inaccurate, or misleading information.
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Used our website or services for unlawful, fraudulent, abusive, or unauthorized purposes.
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Infringed the intellectual property or other legal rights of Orlune Media or any third party.
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Attempted to interfere with the security, functionality, or operation of our website or services.
Where appropriate, we may notify you before taking such action. However, Orlune Media reserves the right to suspend or terminate access immediately where necessary to protect our business, users, or legal interests.
Termination or suspension of an account does not relieve you of any outstanding payment obligations or other responsibilities arising before the termination.
Indemnification
You agree to defend, indemnify, and hold harmless Orlune Media, its owner, employees, contractors, and affiliates from and against any claims, liabilities, damages, losses, costs, or expenses (including reasonable legal fees) arising out of or related to:
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Your use of our website or services.
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Your violation of these Terms & Conditions.
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Any content, materials, or information you provide to Orlune Media.
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Your infringement of any intellectual property, privacy, or other legal rights of any third party.
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Any unlawful, fraudulent, or negligent act or omission by you.
This obligation does not apply to claims arising solely from Orlune Media's own negligence, misconduct, or violation of applicable law.
Limitation of Liability
To the fullest extent permitted by applicable law, Orlune Media, its owner, employees, contractors, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or relating to your use of our website or services, including but not limited to loss of profits, revenue, business opportunities, goodwill, data, or anticipated savings.
While we strive to provide high-quality creative services, Orlune Media does not guarantee uninterrupted access to our website, error-free operation, or specific business, marketing, financial, or social media results.
To the maximum extent permitted by law, Orlune Media's total liability for any claim arising from or relating to our services shall not exceed the total amount paid by you for the specific service giving rise to the claim.
Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law, including liability for fraud, willful misconduct, or any other liability that cannot legally be excluded.
Governing Law & Dispute Resolution
These Terms & Conditions shall be governed by and interpreted in accordance with the laws of the jurisdiction in which Orlune Media is legally established at the time the relevant services are provided, without regard to its conflict of law principles.
Before initiating any legal proceedings, both parties agree to make a good-faith effort to resolve any dispute through informal discussions and negotiations.
If a dispute cannot be resolved amicably within a reasonable period, it shall be submitted to the courts or other competent legal authorities of the jurisdiction governing these Terms, unless otherwise required by applicable law or agreed in writing between the parties.
Customer Support & Contact Information
If you have any questions about these Terms & Conditions, our services, or require customer support, you may contact Orlune Media using the details below:
Email: hello@orlunemedia.com
We aim to respond to all legitimate inquiries as promptly as possible during our normal business operations. Response times may vary depending on the nature and volume of requests.
For project-specific matters, clients are encouraged to communicate through the agreed project communication channel (such as email or another mutually agreed platform) to ensure timely assistance.
Changes to these terms
Orlune Media reserves the right to update or modify these Terms & Conditions at any time. Any changes will become effective upon publication on this website unless otherwise stated. By continuing to use our website or services after changes are posted, you agree to the revised Terms.
Force Majeure
Orlune Media shall not be liable for any delay or failure to perform its obligations where such delay or failure results from events beyond our reasonable control, including but not limited to natural disasters, pandemics, governmental actions, internet outages, cyberattacks, power failures, labor disputes, or other unforeseen circumstances.
Severability
If any provision of these Terms & Conditions is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect.