Refund Policy
Last Updated: July 2026
General Policy
At Orlune Media, every project requires time, planning, creative work, and the involvement of our team and trusted creative partners. For this reason, all payments are generally non-refundable once work has commenced.
No Refunds
Refunds will not be provided if:
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You change your mind after purchasing a service or subscription.
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You decide not to use the purchased service.
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You fail to provide the required information, assets, approvals, or feedback needed to complete the project.
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Project delays are caused by your lack of communication or delayed responses.
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You are dissatisfied with creative preferences after the agreed revision rounds have been completed.
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Your social media growth, sales, engagement, or business results do not meet your expectations, as Orlune Media does not guarantee specific outcomes.
Refunds May Be Considered
A full or partial refund may be issued if Orlune Media:
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Is unable to begin or deliver the agreed service without a valid reason.
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Permanently discontinues the project before substantial work has been completed.
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Charges you incorrectly due to a billing or technical error.
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Determines, at its sole discretion, that a refund is appropriate based on the circumstances.
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If only part of a project has been completed, any refund may be adjusted to reflect the work already performed and costs already incurred.
Subscription Services
Subscription fees are billed in advance. Cancellation prevents future billing but does not entitle you to a refund for the current billing period.
Chargebacks
If you believe you have been charged in error, please contact us before initiating a chargeback with your payment provider. We are committed to resolving genuine billing issues promptly.
Fraudulent or abusive chargebacks may result in suspension or termination of services and may be disputed using records of communication, project files, invoices, and evidence of work delivered.
Contact
If you have questions regarding this Refund Policy, please contact us at: